(815) 893-0101 [email protected]

Testimonials

From 35 reviews
Wade Baltz
Nu-Gen did a very good job when my basement flooded. I would hire them in the future...but hopefully my basement won't flood again. Couldn't have done it without Nu-Gen...thank you.
Response from business owner
Wade, thank you for allowing us to help you during that unfortunate event. We hope that doesn't ever happen again, but we're always just a phone call away in the event of any catastrophe.
via Google
Josephine Huerta
I highly recommend Nu-Gen. They are professional, very diligent and does a great job. We had few mold remediation companies give an estimate but we knew Nu-Gen would give us the best result and fair price. Moises is very responsive and … read more
Response from business owner
Thank you so much for those kind words Josephine! It was an absolute pleasure being able to help you!
via Google
Debra Denney
Had a flooded basement They cleaned it up in two days. They did great work. Very friendly and helpful with getting rid of junk.
Response from business owner
Thank you taking the time to leave this review. We greatly appreciate it and we're always happy to help.
via Google
J Kozak
From the moment we started the process of finding the perfect company to clean our carpets, Nu-Gen made the process as simple as possible. Expecting a baby in a couple weeks we were afraid of all the build up the carpets had with dog hair … read more
Response from business owner
Thank you for taking the time to leave a review! We're always happy to help.
via Google
Alberto Lopez
During the summer of 2017 I had water damage inside our guest bathroom from what appeared to be a failed toilet ring gasket. It damaged the drywall and the tile floors and from what it looked like was potential mold since this didn’t look a… read more
Response from business owner
Alberto, we greatly appreciate allowing our company to assist you in recovering from this unexpected ordeal. We're always here to help with all your cleaning and restoration needs!
via Google
Christian Saenz
Nu-Gen helped to restore my home from water damages. They were timely in their responsiveness and did an excellent job taking care of my home. Highly recommend.
Response from business owner
Glad to be able to help! Hopefully this doesn't happen again but in any emergency situation, we're just a call away!
via Google
Kenneth Donat
Professional service at a great price. Would highly recommend them.
Response from business owner
Thank you for the review Kenneth. We're happy to help with your upholstery cleaning needs.
via Google
Dundy Aipoalani
Great service. And fast too!
via Google
alan toback
Moises and his entire crew at Nu Gen were amazing ! it was right after the polar vortex and a pipe burst in my chicago home . within 48 hours they were there to begin cleaning and remediating the mess made by a flood on two floors . They … read more
Response from business owner
Alan, thank you for allowing us to help you during that disastrous situation. We're happy to hear that you're happy with the work our team did. We hope you don't have to go through this again, but we're always here to help!
via Google
Eileen G
Went very well. Did great job with badly stained carpets. Will use your company againThanks,
Sue Collins
I called 5 different companies and this is the only company who called me back. They are from Illinois and I live in Minnesota. They were at my house within the day and completed the work the following day. We were impressed by how thorough… read more
Response from business owner
Sue, it was a pleasure being able to help you and your family. We know it was a hectic situation but we're happy that the dry-out went smoothly and hope that everything will go back to normal soon!
via Google
Jann Folta Barnes
Had all the carpet & furniture cleaned in my house. Turned out amazing. I had a red wine spill on several dining room chairs & they came out good as new. Kevin was thorough & professional. Price was extremely reasonable. Very happy with the… read more
via Facebook
SEAT TRANS
Great service!
via Google
Marisela Luna
I have to say Nu-Gen has done a remarkable job cleaning our carpets. The minute I walked into our household I was speechless. I have not seen our carpets this clean since we first moved in. I am well aware we need new carpets but Wow am I … read more
Response from business owner
Thank you for taking a moment to give us a review Ms. Luna. We are ecstatic that you loved our services and we look forward to being able to keep providing you the exceptional service that you expect from the Nu-Gen family!
via Google
mike s
Moises came to the rescue in North Carolina after hurricane Florance , my house had a ton of water damage. I first got a quote from servepro that was cheaper BUT servepro tech was a dumbass very unprofessional, moises came in very … read more
Response from business owner
On behalf of everyone here at the Nu-Gen team, we would like to say that it was a pleasure being able to help you and your wife after this unfortunate loss. You were both extremely delightful and we're glad we met great folks as yourselves!
via Google
Cantey Tanner
This company probable saved our beach house with their quick response after Hurricane Florence left us without power for 4 days. They brought in several industrial dehumidifiers to get the moisture out of our interior and minimize mold. … read more
via Google
Gary Ahlstrand
Great work! Highly recommended!
via Google
S Harvey
Absolutely professional from start to finish! Moises took time to measure and record moisture levels in our house prior to giving us a detailed and specific estimate. Frank and Ariel we're prompt every day, taking pride in the quality of … read more
via Google
Sandy Quickert
Nu-Gen was very quick to respond to my inquiry online and came out the same day to give me an estimate. The company actually cleaned my carpet the next day and I was very pleased with the results. Super service, super clean!!
via Google
Marie S
Excellent service! Above and beyond!
via Google
Donald Braswell
NuGen cleaned my carpets last week, and they did a superb job! I will use them again and recommend them to everybody.
via Google
Marlon Remoquillo
Best carpet cleaning experience we have had. Honest, punctual, knowledgeable and professional service with fair rates and great results. We will highly recommend in the future and will only consider working with Nugen for our future service… read more
via Google
Nick Gregory
I had a great experience with Nu-Gen and think that they did a great job with cleaning up my flooded crawl space and all the contents. All of the crew seemed friendly and worked hard at their job. They also removed a lot of boxes both wet … read more
via Google
thomson5
Tech's were very efficient and the job was completed smoothly without problems. I wish company charged by footage instead of # of rooms, as I have a open space living areas where the actual "room" size are small. Some "traffic" areas … read more
Chris Rivera
Frank and moises from Nu-gen are fast and efficient. They both were very nice and very professional. They were punctual and got the job done with quality! They also had very reasonable prices! I will definitely be using them in the future … read more
via Google
Rich Lafnitzegger
Great service
via Google
Canj57grens
Very happy with your service. You got stains out that we never thought anyone could. The owner was so polite. Thank you Candice Grens!
Cindy S
Prompt, efficient, friendly and very reasonable. The owner gave me a free estimate and I was quickly scheduled. Great service! I highly recommend them.
Amanda M
Fransisco did a wonderful job! My carpet looks and smells wonderful! I would use them again and again!
Moises Pacheco
Quality work, great prices, and flexible!!!
via Google
Christine Stumpf
Frank was so professional, efficient, and thorough. He did a wonderful job on the carpets in my home. Frank worked hard to fit me in his schedule in short notice. I was very happy with the work that was done and would recommend him to … read more
via Google
Tim Heagy
They did a perfect job cleaning a badly stained carpet for me. Also very understanding when scheduling conflicts kept arising with the renter in my property.I will use them again and I recommend Nu-Gen Cleaning to my friends.
via Google
Bob
Great Job
Chirs F
I already told my family. they will call soon
Mallory M
Fantastic service, thank you for everything!
via Google

Nu-Gen was recommend to me by a friend. I figured I give them a try, I was moving into a new place that previously had pets and I needed my carpet to be clean since I have children running around. I was very suprised and pleased to see that the cleaners arrived 10 minutes before their scheduled time. In fact they had to wait for me to get home. Once in my home they explained everything that was going to be done step my step. They cleaned two bedrooms, 2 walk-in closets, living room and dining room. The crew moved all the furniture around themselves and put everything back exactly how I had it. The company was very professional and exceeded my expectations. My carpets took only 4 hours to dry, were left looking brand new, and the price I paid for the cleaning was unbeatable. I know once the weather is warmer I’m going to have them detail my car and truck. I recommend NuGen Cleaning to everyone who needs their carpets, furniture or vehicle cleaned

Amanda M.

Lake in the Hills, IL

Absolutely great people. They did an amazing job. I would hire them back anytime. Frank was great to work with and his crew was thorough and friendly

Anonymous

Frank, the owner, actually does his own servicing. He does beautiful work at a competative price. Frank completed a job at the McHenry Moose Lodge. He accepted the job and performed on a SUNDAY !
The lodge is very busy and the carpeting is very old, so finding a carpet cleaner to take on the job was not easy. It is mandatory to have the best appearances for rental of the lodge for weddings, parties, and events.The only way to go, was to hire a reasonably priced professional.
Frank accepted the job and exceeded everyone’s expectations. Anyone who showed up at the lodge noticed the difference in the carpets, and were amazed with the results.

Catherine S.

Burlington, WI

They cleaned it, dried it, moved everything out of the way and sanitized the area. Moved it all back, very satisfied with their work.

Gary Robbins

Woodridge, IL

They were excellent to work with. The crew was very polite and very careful cleaning up after themselves. The owner was very helpful, they did excellent work.

Becky Suckrow

La Grange, IL

Awesome job! Very professional and very thorough! My carpet is super clean!

They showed up on time and did a wonderful job from beginning to end.

Christine T.

Huntley ,IL

They did an amazing job on my carpets!  I had called them due to a cat vomit situation and Francisco threw in a special cleaning method at no extra charge to fix it.  And fix it, he did!  The rest of the areas he cleaned look fantastic as well.  He was prompt and flexible with scheduling.  Very professional and polite and didn’t leave a huge mess of my entryway like so many other carpet cleaners do.  They charge by the square foot and prices were reasonable.  I will definitely be using them again.

Kathryn B.

Crystal Lake, IL

They worked all day and late into the night to make sure everything was set up. They were very conscientious and careful with moving the equipment around without damaging anything. They made it less difficult to get through a rough situation. The owner, Moises, was very pleasant. His staff was very hardworking, professional and pleasant as well. I hope we never have to use them again, but if we ever needed to, we would certainly call them again.

Henry Torn

Roselle, IL

They worked all day and late into the night to make sure everything was set up. They were very conscientious and careful with moving the equipment around without damaging anything. They made it less difficult to get through a rough situation. The owner, Moises, was very pleasant. His staff was very hardworking, professional and pleasant as well. I hope we never have to use them again, but if we ever needed to, we would certainly call them again.

Henry Torn

Roselle, IL

Great work! Highly recommended!

Gary Ahlstrand

Roselle, IL

Excellent service! Above and beyond!

Amanda Surratt

They did a perfect job cleaning a badly stained carpet for me. Also very understanding when scheduling conflicts kept arising with the renter in my property. I will use them again and I recommend Nu-Gen Cleaning to my friends.

Tim Heagy

Absolutely professional from start to finish! Moises took time to measure and record moisture levels in our house prior to giving us a detailed and specific estimate. Frank and Ariel we’re prompt every day, taking pride in the quality of work they did…. from demo to final steam cleaning and disinfecting. Aaron and other members of the NuGen team set up enough fans and dehumidfiers to completely dry the house, using an auxiliary generator to supplement our compromised electrical circuits. Moises monitored humidity and moisture levels in the house daily. As promised, copies of the moisture logs along with photo documentation and certification for the work done was provided promptly upon completion of the job. Would I hire NuGen again? Absolutely!

James B.

They did a wonderful job deep cleaning and protecting my couch. Prices were good and Pakko was really friendly. I’ll use them in the future for sure

Anonymous

These guys did an amazing job. I highly recommend them. Good price and they made it look better than than when my basement was done. Frank is awesome and the crew wete friendly. Well worth the money

Sean G.

Crystal Lake, IL

Initial contact on the phone was excellent.  Explained in great detail their carpet cleaning process.  Arrived promptly as scheduled. Worked very efficiently and professionally.  Attention to small details was good…wore shoe covers in our house…put hose guards on the wall corners, stairway railing, front door.  Very professional appearance, clean new equipment.  Very professional demeanor.  Came back for a follow up and explained in great detail how we could treat future stains ourselves–dog soiled carpet was the reason for the original job and the follow up.  Overall very impressed.

Rachel P.

Crystal Lake, IL

Very reliable and always come on time. They did an amazing job paying attention to detail and spots. I highly recommend them and trust their work.

Rachel P.

Crystal Lake, IL

Nu-Gen sent a flyer to our business and I am glad I held onto it, because they really did an awesome job restoring our building. They were hired to clean our large production warehouse walls that were covered in dirt, dust and spider webs, and to clean the offices and bathrooms. The work created such a transformation in our warehouse that our employees thought we had the walls painted as they looked so bright and new!
I had thought our office tile grout was actually a dark color, but once they finished cleaning 9 years of production gunk they were bright and white again. Our carpets look better, too. We had them cleaned a while ago by another company and Nu-Gen did a superior job to their competitor.
Their work was worth every penny!

Lana M.

Woodstock ,IL

The carpet cleaning guys arrived 5 minutes earlier than scheduled and did a great job of getting my household carpet cleaned.
The crew told me exactly what they were going to do and what the expectations should be, including reviewing the price. They cleaned 3 bedrooms, a hallway, living room, and stairs for a reasonable $180. Plastic squares and foam blocks were put under the furniture they moved and told me the carpet would dry quickly, which it did, approximately 4 hours.

They were very professional and polite.
Nu-Gen Carpet Cleaning was my choice because my friend had recommended them and I will also recommend them for their quick and great service.

Eric F.

Crystal Lake, IL

Frank and moises from Nu-gen are fast and efficient. They both were very nice and very professional. They were punctual and got the job done with quality! They also had very reasonable prices! I will definitely be using them in the future for all of my carpet needs!

Chris Rivera

NuGen cleaned my carpets last week, and they did a superb job! I will use them again and recommend them to everybody.

Donald Braswell

Frank was so professional, efficient, and thorough. He did a wonderful job on the carpets in my home. Frank worked hard to fit me in his schedule in short notice. I was very happy with the work that was done and would recommend him to anyone needing their carpets cleaned.

Christine Stumpf

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